I know it is possible to configure the service desk notifications so that the "Service Desk Agents" get a notification when a new issue is created however this can get a bit annoying at times.
Is there any way we can set it so that we get notified maybe once an hour that a ticket was created?
Or alternatively is it possible for us to get an email notification after a ticket has violated an SLA (like no response within an hour)?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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