I know it is possible to configure the service desk notifications so that the "Service Desk Agents" get a notification when a new issue is created however this can get a bit annoying at times.
Is there any way we can set it so that we get notified maybe once an hour that a ticket was created?
Or alternatively is it possible for us to get an email notification after a ticket has violated an SLA (like no response within an hour)?
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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