Hour-based report based on ticket creation

[Peter Bengov]

We are trying to construct a report that shows how many ticket were created in a several time periods (shifts). Something like this:

Hour / Day:      day x | day y | day z

00:00-08:00        4    |    5     |   2

08:00-16:00        4    |    6     |   2

16:00-24:00        6    |    5     |   11

Can anyone suggest a more simple option than using specific date and time in JQL? We've been using 

created > "2015/1/19 00:00" AND created < "2015/1/19 08:00"

But this is of course a lot of manual work, and I would like an option to maybe use something more generic like combination of startOfWeek() and an hour. 

If not by pure JQL, maybe a plugin is able to generate this? eazyBI maybe?

Thanks

[Lauma Cīrule · Accepted solution]

Hi Peter,

I just wrote you an e-mail.

In brief, the most efficient way of doing this kind of report in eazyBI would be to create a JIRA MISC calculated custom text field that, based on Issue creation date, returns the range and import this as dimension in eazyBI.

Let me know if you have any further questions regarding the JIRA Misc custom field formula.
Kind regards,
Lauma 

[Jesse McCann]

How did you do this? Can you please post the answer to this page so others can see it as well??

[Lauma Cīrule]

Hi @Jesse McCann !

I suggested Peter uses Jira MISC custom field to return a range (e.g. "00:00-08:00" for an issue created in that time period) for each of the issues. Currently, also a JavaScript calculated field could be created directly in eazyBI to do this, see https://docs.eazybi.com/display/EAZYBIJIRA/JavaScript+calculated+custom+fields. 

After the values have been calculated they can be imported as a dimension to eazyBI with following advanced settings

[jira.customfield_NNNNN]
data_type = "string"
dimension = true

Peter wrote the JIRA Misc formula himself, so I do not have this to share.

Lauma / support@eazybi.com 

[Jesse McCann]

Do you think this would be possible in JIRA Service desk? Is JIRA misc Custom Fields required for this?