Hour-based report based on ticket creation

We are trying to construct a report that shows how many ticket were created in a several time periods (shifts). Something like this:

Hour / Day:      day x | day y | day z

00:00-08:00        4    |    5     |   2

08:00-16:00        4    |    6     |   2

16:00-24:00        6    |    5     |   11

Can anyone suggest a more simple option than using specific date and time in JQL? We've been using 

created > "2015/1/19 00:00" AND created < "2015/1/19 08:00"

But this is of course a lot of manual work, and I would like an option to maybe use something more generic like combination of startOfWeek() and an hour. 

If not by pure JQL, maybe a plugin is able to generate this? eazyBI maybe?


1 answer

1 accepted

Hi Peter,

I just wrote you an e-mail.

In brief, the most efficient way of doing this kind of report in eazyBI would be to create a JIRA MISC calculated custom text field that, based on Issue creation date, returns the range and import this as dimension in eazyBI.

Let me know if you have any further questions regarding the JIRA Misc custom field formula.
Kind regards,

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,296 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot