Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again.

Hi to everyone,

last week I tried to install a JIRA Servicedesk 3.2.1 Server with Oracle as Database. When I want to create the first project I get the error that is seen in the subject.

Looking for the root cause in the Atlassian-jira.log I could find tables that are not created in the database:


Other messages tell me that there are objekts that already exist market by this message:

java.sql.SQLSyntaxErrorException: ORA-00955: Es gibt bereits ein Objekt mit diesem Namen

Unfortunatelly I can't see what the application wants to do.

Is it possible to attach the logs to this posting? I've reduced the lines to the timeslot where I wanted to create the project.

Many thanks for your help and

best Regards


2 answers

Hi everyone,

here is the attached logfile I mentioned in my posting.

Many thanks for help and hints to investigate.



does nobody have an idea on this?

Best Regards


I got the same error after updating from 7.2.1 to 7.2.4 - but with MS SQL. For me the table do exist. I checked the docs but can't find the issue. The collation is correct.

I contacted the support who analysed the behaviour. The recomendation was to delete sequences in the database. But this didn't help. So the 2nd recomendation was to redo the installation after cleaning up filesystem and database. Due to internal reasons and because I need this instance for evaluation purpose only I did the 2nd install on a MySQL database. This worked...

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,308 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot