Hello Community,
Please help me out in this case:
I have several issues/tasks in my service desk queue.
I would like to highlight the issue(s)
How can I get this done?
Thank so much for your help
> having the unseen issues on top
You don't have that data in JIRA, so even if you changed the queue order, you don't have anything to change it to.
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You'll need some code to do the first one - something that can search for "last updated by a comment" and highlight it.
The second one requires a lot more code - JIRA does not track who is reading issues. So you'd need to implement tracking code as well as highlighting.
I don't think you can do either of those with a "Connect" add-on, so I don't think it's possible in Cloud.
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The only answer I see would be a plugin, if one exists, or script. Being in the cloud you have a limited number of available plugins and no scripting. I believe you're out of luck.
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