Hide Transition Button from Service Agent

Dear Experts,

I have defined a workflow for the incident management, where there are some transition button, which I would like to hide from my service agents. For example, I have defined a transition called 'Cancel Request'. Once customer raises an incident, customer can cancel it at any point in time (before it is closed). But this button is also visible in the Issue view for my service agent. It does not make sense that a service agent cancels a customer's incident. Hence I would like to hide it from service agent but should be visible to my customer. 

Please suggest, how to achieve it?

Thanks

Rinju

2 answers

2 accepted

This widget could not be displayed.

Place a condition on the workflow transition to prevent the agents seeing it.

This widget could not be displayed.
Tarun Sapra Community Champion Aug 09, 2017

You can add a workflow condition that - User is not in group of "service-desk-agents" or User not in role of "Service desk team"

Workflow conditions help you show/hide transition button based on some condition so based on above condition  you can hide the transition button for users either in a specific group(service-desk-team) or a role(service-desk team) - depending on your jira instance.

These conditions are available out of box by plugins like JMWE, Script Runner, JIRA suite utilities. 

Hello Nic, Hello Tarun,

 

Thanks to both of you for your quick replies. I added condition 'Only the reporter of the issue can execute this transition'. In my case, Repoter will be customer only. So it worked for me.

Thanks

Rinju

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 12 hours ago in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

39 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you