Hi, is it possible in jira software, that when a transition happens a mail gets prompted

Hi, is it possible in jira software, that when a transition happens a mail gets prompted to somebody. I already know about the events and notification schemes, but it just sends a mail telling the previous status and the new one. Can we send some more descriptive mails.

1 answer

1 accepted

1 vote
Ignacio Pulgar Community Champion Dec 20, 2017

ScriptRunner provides a post-function for sending a custom email on using the transition where it is set.

Thank you... i guess this would help.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted yesterday in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

40 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you