Hi, does the SLA timer on JIRA service desk pause outside of business hours?

Hi,

I have setup some basic SLA's for a service desk project that I am running, my conditions for the time are set with the 'Sample 9-5 Calendar' setting, does this mean that come 5pm local time the SLA timer on these calls will pause and then resume again at 9am the following morning?

1 answer

1 accepted

0 vote
Steven Behnke Community Champion Sep 07, 2016

That is correct, the selected calendar indicates the timezone and runtime for the SLA.

Many thanks for the speedy response, appreciated!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,305 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot