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Hi, does the SLA timer on JIRA service desk pause outside of business hours?

David Miller Sep 07, 2016

Hi,

I have setup some basic SLA's for a service desk project that I am running, my conditions for the time are set with the 'Sample 9-5 Calendar' setting, does this mean that come 5pm local time the SLA timer on these calls will pause and then resume again at 9am the following morning?

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Steven Behnke Community Leader Sep 07, 2016

That is correct, the selected calendar indicates the timezone and runtime for the SLA.

David Miller Sep 07, 2016

Many thanks for the speedy response, appreciated!

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