I have setup some basic SLA's for a service desk project that I am running, my conditions for the time are set with the 'Sample 9-5 Calendar' setting, does this mean that come 5pm local time the SLA timer on these calls will pause and then resume again at 9am the following morning?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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