Hi Team,

We are not able to get JIRA service desk for SEN-4424311. this is the license which we have.

Can you please let us know what can be the reasons and how can we get service desk for the same?

Regards, Nidhi

1 answer

0 vote

I'm afraid there is not enough information in this question.

"not able to get" implies you can't download the service desk addon, but its working fine for me, so how are you doing the download, and what is the error message?

Or are you using Cloud?

JIRA SD error.pngWe have applied license key in the SEN . but JIRA service desk is disabled for us, Only "get started "and "uninstall" buttons are visible on manage add ons page for JIRA service desk.

We need to get JIAR service desk enabled, so that we can create projects and work on it . It is for the critical environment.

It requires JIRA to be used at organization level, Can you please help in this regarding as soon as possible.

Regards, Nidhi

Ahh, that's great. This is not a licence problem! Most addon licences are handled in Jira and not the addon, and this screenshot is saying "addon is installed, and it has a valid licence". The "licence status: unknown" is showing because the plugin is not reporting back on the part it handles, and the reason that is happening is that the addon is not loaded. The error message at the top is what you need to chase down. What happens when you click "get started"? And what does your log file say when you try it?

Hi Nic,

 

When we click get started it is showing 404 error,

 

We are not sure why this error is coming,

We are not able to acces log file for the same,.

Can you suggest any solution for it..

 

Regards,

Nidhi

No. Without the logs, I've no idea if you've got a class loading error, a file system problem, a networking issue, a data error, a SQL issue, a deranged penguin chewing your network cabling etc. It's impossible to even start debugging it without the logs, it could be *anything*

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

767 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you