I'm afraid your question is too confused to make sense of. I can see that you're an admin on JIRA 6.2, but beyond that,I am sorry, but I cannot follow it.
Could you explain, in simple short sentences, what you are doing, what you expect to happen and what is actually happening?
We are facing some issues related with Subject, which shows no subject provided and also unable to read the description while different teams are working on the same request. It shows To; From but CC is blank although I see it has CC: firstname.lastname@example.org, and also the subject which shows : No subject provided.
Please let me know if we need to change the configuration.
I'm sorry, but that still does not explain what you are seeing, what you are doing or what you are expecting. What does "no subject provided" mean? Where are you seeing it? What's "unable to read description"? (It's a field, it has data, if you can't read it, you shouldn't have put bad data into it). What are you trying to do with To and From? What is the email setup and what are you trying to do with the email? You've not even said if this is about send or receive of email, or even if it's something else.
I am not able to explain properly, I will try again. We are facing issues with few emails where people are working together while answering each other when the task gets completed. So, unable to read the email and creating dublicate requests. So this is how am able to see the message and copied a section for example:- Subject: =?utf-8?B?Rlc6IERFVksgUsOcQ0tWRVJTLi1VLkJFVEVJTC4gKFJlY2hudW5nL0JpbGxp?= =?utf-8?B?bmcpICBmb3IgUmVpbnN1cmFuY2UgQWNjb3VudGluZy1EZXB0LiAgLSBCZWxl?= =?utf-8?B?Zy1udW1tZXIvSW52b2ljZSM4NjY4ODMwIDExNTkgLSAxLiBDYXQuIFhMIHBl?= =?utf-8?Q?r_31.12.2014?= Thread-Topic: =?utf-8?B?REVWSyBSw5xDS1ZFUlMuLVUuQkVURUlMLiAoUmVjaG51bmcvQmlsbGluZykg?= =?utf-8?B?IGZvciBSZWluc3VyYW5jZSBBY2NvdW50aW5nLURlcHQuICAtIEJlbGVnLW51?= =?utf-8?B?bW1lci9JbnZvaWNlIzg2Njg4MzAgMTE1OSAtIDEuIENhdC4gWEwgcGVyIDMx?= =?utf-8?Q?.12.2014?=
Its possible the subject is encoded in a way that cannot be extracted. For what its worth, I can decode that subject just fine using JEMH. If you are seeing _mail headers_ that implies someone has attached a message as an attachment and you're trying to 'use' that content directly, which is still encoded. As you can see, its not something eyes are good at! Extracting the content is probably possible by exporting and loading it into a stand alone mail client that can read it, or even, get JIRA to 'load it' into a project setup without notifications. JEMH can also be used for that.
See how to use Jira on the go! Demo Den Episode 5 is here: meet Jira Mobile with Jira Product Manager Rayen Magpantay. Demo Den is in our monthly series where a Jira PM demonstrates...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events