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Hi ,I am pulling issue data from Jira using REST-APi. But not able to see assignee field.

Hi ,I am pulling issue data from Jira using REST-APi. But not able to see assignee field.I get below fields from API call





CustomField_Time created



this list is  missing Assignee detail.Is it related to level of access i have?



2 answers

1 vote

Hello Payal,

Are you able to see the assignee directly on Jira? Additionally, which endpoint are you using to retrieve the information? 

By querying for a particular issue you should receive the assignee, for example:


You would receive a JSON response like this:

    "assignee": {
          "self": "http://hostname/rest/api/latest/user?username=abcd",
          "name": "abcd",
          "emailAddress": "",
          "avatarUrls": {....}

 Looking forward to hearing from you.



I am using this api call to get issue information.


out put of this call is field I mentioned earlier.I was looking for assignee key in it.

I need to get all queue for my reporting purpose

1 vote
DPK J Community Leader Feb 02, 2020

@Payal Patel  Welcome to the community!

Looking at conversation with @carlosughini , it seems you are using Service Desk Rest API, and not Jira Cloud Rest API.

As per documentation of API you are using,

This method returns the customer requests in a queue. Only fields that the queue is configured to show are returned. For example, if a queue is configured to show description and due date, then only those two fields are returned for each customer request in the queue.

So, if you have configured 'assignee' field to be visible, it will be returned as API response otherwise not.

Now, you couple of options here,

  1. Configure 'assignee' field as visible field, or
  2. Use Jira Cloud's rest API
    • As suggested by @carlosughini this will look like this,
    • BASE_URL/rest/api/3/<ISSUE_KEY>


Hopefully this resolves your issue.

Thanks..I get access forbidden error with Cloud API.. Where as Servicedesk api works fine but missing field. Which call is good Cloud API or service desk? I am creating connection in power bi ..

DPK J Community Leader Feb 02, 2020

@Payal PatelJira Cloud API is for sure more powerful and easy to use (you will find lots of resources build around that).

If you are getting 'access forbidden' error do check with your Administrator that if you have access to Jira Cloud, otherwise only way to 'assignee' for you is by making that field visible.

@DPK J  can you please tell me how to check if I have access or not .Can I check from web browser?  I can login to Jira  using https://host/jira/servicedesk/projects/Projectkey/queues/

and see all queue.Sorry to ask simple questions but I am new to Jira Api's .

DPK J Community Leader Feb 02, 2020

You can simply login to "Jira" and visit page like, BASE_URL/browse/ISSUE_KEY

If you can access this page, try BASE_URL/rest/api/3/issue/ISSUE_KEY (in same browser to validate rest)

If both of these work fine, you have access, and you might be making some mistake in API call.

@DPK J One good news.. I am able to pull issues by passing issue key but I have to pull all issue information .Cant pass individual issue key.Any suggestion or documentation link will be great help.

I read some where to provide maxResult count with startat index..but this is manual step. every time i have to refresh report i have to update this parameters to get new issues.Is there any way to get all issues in one go?

DPK J Community Leader Feb 02, 2020

@Payal Patel

To fetch multiple issue as a time you need to use issue search API.

Documented here -

here if you don't provide anything in search it will return all issues, and if you want to limit issues to specific project you can provide jql param like this "project='PROJECT_KEY'"

And as this is paginated API, you will need to provide page data, defined by params, startAt and maxResults. (there is no API to get all data without pagination).

I am doing below API Call and it is not returning me only Open Issues..And returns me all issues short by date.

Can you tell me whts wrong in this URL


DPK J Community Leader Feb 04, 2020

Something like this will work for you,


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