It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hey, i am trying to make an automation on emails.

I have a object "System" where an admin should get email notice when a "System" is created and when only the attribute "Type" is changed. I´m struggling with the last one.

I have tried with "objectType = System AND anyAttribute = Type" and a couple other variants. 


1 answer

1 accepted

1 vote
Answer accepted

Hi Preben.

        We assume that you are using an Automation Rule to trigger the email notifications.

For the Object Created event - it is enough to have the IQL: objectType=System

For Object Updated, there is no direct way (e.g. IQL) to know which Attribute was changed from / to which Value. You can achieve this by using the Action: Execute a Groovy Script, where you can query the Updated Object for its History, and send an email if required.

While Scripting is not within the Scope of our support, we can provide you with some scripts you can use as base:

This script will "Print" the History to the Insight Script Console's log:

import com.atlassian.jira.component.ComponentAccessor
def objectBean = (ObjectBean)object
def objectFacadeApi = ComponentAccessor.getOSGiComponentInstanceOfType(ObjectFacade.class)
def objectHistoryList = objectFacadeApi.findObjectHistoryBean( //Provide the Object id//
objectHistoryList.each { objectHistory ->"history= ${objectHistory.created} ${objectHistory.affectedAttribute} : ${objectHistory.oldValue} -> ${objectHistory.getNewValue()} : Actor= ${objectHistory.getActorUserKey()}") }
return true

You will need to adjust this script and add the logic which you require (e.g.  the Type Attribute was changed, and/or is now having a specific Value...)

For sending an Email from your script - see this example in our documentation.

Kind regards,


Mindville Support

Thank you for the fast response! Yeah the email for when creating a Object works. I will try to make the script for sending emails based on a field changing.

Hi again, 

i managed to get a bit of the way, but i'm unsure about the way the history work. 

So now works in the way that for every time anything changes a mail is sent. My hope was that this would work.

if(objectHistory.affectedAttribute == "Type" && objectHistory.oldValue != objectHistory.newValue && objectHistory.newValue)

My issue is that whenever any change happens in JI all of the history is back. I would like to keep the history in JI, but clear it for the script if possible so that a mail is sent only when the "Type" is edited.

import java.util.Properties;
import javax.mail.Message;
import javax.mail.MessagingException;
import javax.mail.PasswordAuthentication;
import javax.mail.Session;
import javax.mail.Transport;
import javax.mail.internet.InternetAddress;
import javax.mail.internet.MimeMessage;
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.fields.CustomField;
import com.atlassian.jira.issue.Issue;
import groovy.util.logging.Slf4j

def typeErEndret = false

Class objectFacadeClass = ComponentAccessor.getPluginAccessor().getClassLoader().findClass("")
def objectFacade = ComponentAccessor.getOSGiComponentInstanceOfType(objectFacadeClass)
String objectKey = "KEY-7373"
def insightObject = objectFacade.loadObjectBean(objectKey)
int objectId = insightObject.getId()

int attributeRef = 267
String attributeRefS = "Type"
def objectAttribute = objectFacade.loadObjectAttributeBean(objectId, attributeRefS)
def attributevalue = objectAttribute.objectId

def objectBean = (ObjectBean)object
def objectFacadeApi = ComponentAccessor.getOSGiComponentInstanceOfType(ObjectFacade.class)
def objectHistoryList = objectFacadeApi.findObjectHistoryBean(9087)
def i = 0
objectHistoryList.each { objectHistory ->"history= ${objectHistory.affectedAttribute} : ${objectHistory.oldValue} -> ${objectHistory.getNewValue()} : Actor= ${objectHistory.getActorUserKey()}")
if(objectHistory.affectedAttribute == "Type" && objectHistory.oldValue != objectHistory.newValue && objectHistory.newValue) {
typeErEndret = true
objectHistoryList.each { objectHistory ->

if (typeErEndret == true){
//Mail is sent

I found a solution for this by using the time the change was created. 


if(objectHistory.affectedAttribute == "Type" && objectHistory.oldValue != objectHistory.newValue && objectHistory.newValue && objectHistory.getCreated() > Date.from(input.toInstant().minusSeconds(20))) 

 By checking for time created is larger than time now minus some time. (20 seconds are only used to have time to run the script from the script console) 

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you