I can't seem to find Atlassian documentation for this nor any previous questions in the forum here.
If I click on Requests (top RH corner) I have two choices: My Requests and All Requests.
All Requests doesn't appear to do what I would have thought. All I see are the request I made.
Similarly, there is a drop down on the Requests page that includes: Created by Me, Created by Anyone, Where I am a participant. Again, i would assume the Created by Anyone would show me all requests created but I get nothing. I also get nothing w/ Where I am a participant but that may be that I'm not a participant on any. I will test that out.
I suspect that this has to be configured somewhere but haven't found it yet.
Gerry, thanks for the answer. I working on it now. If i'm using this correctly, adding customers to an organization seems very tedious/onerous. It appears I must enter each person's username/email. I currently have 200+ employees in the company. This will take awhile.
Maybe there is a better way?
So it appears that this feature (by default) sends out notifications to everyone in the organization when a ticket is created (and possibly commented on). That certainly isn't desirable for me. I simply want to allow users to see them via the portal if the so desire. Scrambling to see if I can address this unwanted behavior before i disable.
I ended up disabling. I'm hoping there is a way to disable notifications. Maybe that is the primary purpose of the feature. However, I would strongly suggest that organizations should be treated like groups and if you want the "opt in" notification to go to the organization when an issue is created then you should require adding the organization to the Notifications/Create. Maybe the ability to disable is already there? Please advise.
is there a way to default tickets to private so that I can keep the notification active s if someone makes the conscious decision to add the organization, they can notify all members of their org regarding the ticket, but otherwise it's defaulted to "private" so that the org wouldn't be defaultly added for non-urgent items?
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