Help Icons on Issue Collectors

We are using a JIRA Issue Collector on a public, web-based application. When the screen comes up to collect the issue information from the user, it displays all of the "local help" icons for the issue parameters (priority, issue type, etc). Unfortunately, nearly all of our users will not be logged into our instance of JIRA at the same time they will be using that form. So, when they click on the icon, it takes them to a page that says that they are not logged in. Of course, this causes confusion because the are logged into our application, but they are not logged into our instance of JIRA (and never will be).

Is there away to disable those icons?

Thanks.

1 answer

1 accepted

0 vote
Hi Barry, Currently, JIRA do not have the ability to disable the help icon on Issue Collectors yet. However, we've keep track the improvement request in https://jira.atlassian.com/browse/JRA-30885. I recommend to cast a vote on it and add yourself in the watch list to keep you updated in future. Thanks. JC

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

246 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you