Help! Could I assign issue's field on email content if create issue from email?


I have set up configuration on "Incoming Mail" and it could create issue from email now. It will regard email's subject as issue's summary and email's content as issue's description when create an issue on JIRA. Here are some problems:

  1. It would also add signature on email into issue's description, could we filter out email signature when create an issue?
  2. It could only fill field "summary" and "description" of issue in JIRA according to email, could I assign other fields in the email?

1 answer

This widget could not be displayed.


Email This Issue has a mail handler that can initialize issue fields form email content. It can also execute workflow transitions.

See details here:


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

134 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you