Hello, How could I change the first reply to customer at a Jira Service Desk Project?

Well, I use Jira Service Desk on cloud and when my customer open a request JSD send a message automatically. But I wanna change this. I wanna write my automatic message.

1 answer

1 accepted

Hi Sarah Chong,

For now it's not possible to change the canned response whenever a customer raise a new customer request. https://jira.atlassian.com/browse/JSD-218.

As you can see it's a yet to be developed feature by Atlassian. You should vote it.


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