Hello, How could I change the first reply to customer at a Jira Service Desk Project?

Well, I use Jira Service Desk on cloud and when my customer open a request JSD send a message automatically. But I wanna change this. I wanna write my automatic message.

1 answer

1 accepted

Hi Sarah Chong,

For now it's not possible to change the canned response whenever a customer raise a new customer request. https://jira.atlassian.com/browse/JSD-218.

As you can see it's a yet to be developed feature by Atlassian. You should vote it.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,989 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot