JIRA can already create a Support ticket for you, if you are referring to creating tickets with Atlassian, and that comes bundled as part of the Support Tools plugin, (which includes the Hercules log scanner), as described in this document: https://confluence.atlassian.com/display/JIRA/Getting+Help#GettingHelp-ToraiseasupportrequestviayourJIRAsystem
All the best,
While I read your comments for John's reply, I am still not clear who needs to create issues?
And why are you not directly using the create issue button on top to create issues? (that question looks dumb, I know)
And what about issue collector if you need an easier way to create?
And what is the meaning of 'doesn't send email' - JIRA sends emails when issues are created as per the notification scheme for the project.
Ok - ley me be more specific.
There is a tool to scan jira's own logs for errors. The Atlassian Support Tools's Scheduled Log Scan.
This tools scans jira's log and look in Atlassian knowledge base for match for known errors and solutions, and emails the result to an email address.
I want this tool to not just send an email summing up the errors in finds, but also create issues in our jira. One per match it detects.
Then we can assign these issues to our Service provider (who has a project in our Jira regarding supporting us)
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