Have not received requested regular log scan report. Any ideas on how to "debug"?

Hello,

I have set up to have a regular log scan report be sent to me daily. I have looked for the email and have not found it.

Is there anyone who has set this up and received the emails?

What do we need to check for the email setup?

We are able to receive all other Jira related emails.

Thanks - Janet

3 answers

Is your instance having access to internet?

Thank you Renjith. As far as I know my instance does have access to the internet. Is there a way for me to verify this?

Check whether you are able to find new plugins in the UPM (it uses a direct internet connection)

Yes, I am able to find new plug-ins from servlet/upm/marketplace.

Which version of Support Tools Plugin/JIRA?

Tested with the latest version of JIRA, it seems to be fine.

Can you check the logs for anything happening during the scan?

When a scan is initiated manually, there are items that are flagged by Hercules.

The Support Tools Plugin is v3.0.11. My Universal Plugin Manager is v2.7.7.

I will check the logs for the time I have "programmed" the auto log scan to start.

Nothing in the logs about this auto scan. Time to open a support ticket.

Yeah, mostly. Any indication about Hercules starting a scan?

Or schedule the scan and take out the internet connection so that it will fail and you can be sure that it is at least firing the event?

Been working on and off with Atlassian support on this. Will update once I get a resolution.

Folks - No resolution to this item. If anyone has any ideas, would appreciate the update. What is limiting us is securing our data, we do not want to share the data in our Jira instance with Atlassian. Thus, we have not sent it to Atlassian for debugging.

Anyone have the problem resolved?

Folks - We have gone through several updates in the past year. Still no regular log scan reports. Our Jira version is at (v6.1#6144-sha1:2e50328).

Any ideas?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

449 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you