Have jira use an external crowd server

[Ramin Haeri]

Hi,

We are currently using JIRA 4.3.2 and would like to upgrade to the latest stable release 5.2. In order to test the upgrade, I followed the following steps which are all based on the articles on the atlassian site:

- backed up the current version data (zip file)

- installed the latest version on my test machine

- imported the data into the new version

Now, to complete the installation, I want to login to jira using an evaluation license but with my actual user. This is a valid user on our crowd server. But I cannot pass the wizard page 'Confirm New Installation'. It seems that my jira server is looking for the crowd on localhost:

*********************************************************************************
JIRA 5.2.11 build: 854 started. You can now access JIRA through your web browser.
*********************************************************************************

2013-04-30 15:39:43,297 localhost-startStop-1 ERROR      [atlassian.jira.license.LicenseJohnsonEventRaiserImpl] The current license is too old (13/Apr/13) to run this version (5.2.11 - Mon Apr 15 00:00:00 EDT 2013) of JIRA.
2013-04-30 15:39:43,299 localhost-startStop-1 ERROR      [atlassian.jira.upgrade.UpgradeLauncher] No upgrade is being performed due to detected inconsistencies. The current license is too old to install this version of JIRA (5.2.11)

2013-04-30 15:39:44,370 Modification Check:thread-1 INFO      [atlassian.jira.startup.JiraStartupLogger]

___ Modifications ___________________________

     Modified Files                                : jira-application.properties, seraph-config.xml
     Removed Files                                 : None

2013-04-30 15:39:44,521 localhost-startStop-1 INFO      [ext.bamboo.service.PlanStatusUpdateServiceImpl] Job 'com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job' scheduled to run every 60000ms
2013-04-30 15:39:44,752 localhost-startStop-1 INFO      [jira.whatsnew.listeners.WhatsNewUpgradeFinishedListenerImpl] Enabling show-whats-new-flag for all users
2013-04-30 15:39:45,187 localhost-startStop-1 INFO      [atlassian.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler not started: Johnson events detected.
30-Apr-2013 3:39:45 PM org.apache.catalina.startup.HostConfig start
SEVERE: Unable to create directory for deployment: /opt/atlassian/jira/conf/Catalina/localhost
30-Apr-2013 3:39:45 PM org.apache.coyote.AbstractProtocol start
INFO: Starting ProtocolHandler ["http-bio-8019"]
30-Apr-2013 3:39:45 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 24037 ms
2013-04-30 15:40:26,383 http-bio-8019-exec-5 ERROR anonymous 940x5x1 1k5jg5 127.0.0.1 /secure/ConfirmNewInstallationWithOldLicense.jspa [com.atlassian.scheduler.OfBizJobStore] The Quartz Job class 'com.pyxis.greenhopper.jira.customfields.GreenHopperRankingJob' cannot be loaded
2013-04-30 15:40:26,383 http-bio-8019-exec-5 ERROR anonymous 940x5x1 1k5jg5 127.0.0.1 /secure/ConfirmNewInstallationWithOldLicense.jspa [com.atlassian.scheduler.OfBizJobStore] The Quartz Job configuration for 'GreenHopperIndexes' is invalid!  This can be caused by Plugin JARS no longer being available on the class path.
2013-04-30 15:40:26,383 http-bio-8019-exec-5 ERROR anonymous 940x5x1 1k5jg5 127.0.0.1 /secure/ConfirmNewInstallationWithOldLicense.jspa [com.atlassian.scheduler.OfBizJobStore] A NoOp Job class has been returned and hence 'GreenHopperIndexes' will not do anything until fixed.
2013-04-30 15:40:26,436 http-bio-8019-exec-5 ERROR anonymous 940x5x1 1k5jg5 127.0.0.1 /secure/ConfirmNewInstallationWithOldLicense.jspa [crowd.manager.application.ApplicationServiceGeneric] Directory 'Remote Crowd Directory' is not functional during authentication of 'rhaeri'. Skipped.
2013-04-30 15:40:26,448 http-bio-8019-exec-5 ERROR      [500ErrorPage.jsp] Exception caught in 500 page The following URL does not specify a valid Crowd User Management REST service: http://localhost/crowd/rest/usermanagement/1/authentication?username=rhaeri
com.atlassian.crowd.exception.runtime.OperationFailedException: The following URL does not specify a valid Crowd User Management REST service: http://localhost/crowd/rest/usermanagement/1/authentication?username=rhaeri
    at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:855)
    at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:79)
    at com.atlassian.crowd.embedded.core.DelegatingCrowdService.authenticate(DelegatingCrowdService.java:35)

I tried to follow the advice in this article: http://goo.gl/K6lsP by creating a 'crowd.properties' 'seraph-config.xml'. In crowd.properties I changed the 'crowd.base.url' to point to out crowd server. No luck!

I want to make sure that I can upgrade safely from 4.3.2 to 5.2 on a test machine before going ahead and do it on the main server.

Any help is greatly appreciated.

[Ramin Haeri · Accepted solution]

Thanks guys for the hints. I couldn't waste too much time. I just went ahead and upgraded the production server and never had any issues. The only hick was to add the server IPs into the remote server settings of Crowd.

Many thanks for the responses though.

[Bhushan Nagaraj]

Hi kazoompa,

As long as you have an administrator user on your JIRA internal directory, you can solve this by:

1. Change the order of the directory preference (basically set the internal directory position to 0

SELECT * FROM jiraschema.cwd_directory

UPDATE jiraschema.cwd_directory SET directory_position = '0' WHERE directory_type='INTERAL'

UPDATE jiraschema.cwd_directory SET directory_position = '1' WHERE directory_type='CROWD'

2. login with the administrator account in your internal directory

3. Update the settings of your CROWD server (change localhost to remote IP) and change the position again in the UI

[Zul NS _Atlassian_]

Further help: https://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator

[Ramin Haeri]

Thanks to both, I finally decided to go ahead and install it on the main server. It was a success.

Cheers.