We had a saved filter working that performed a search using the Basic filter. In addition to the standard criteria, (Project, Type, Status, Assignee) we had a field selected from the More section. We added a value to that field.
We performed the search, and got the expected results. We then saved the filter, and used it for several years. We have noticed in the past week or so, that the filter is no longer displaying the field selected from the More option (or the value we saved for that field), and we have to add that data again before running the query.
Does anyone know of a recent change in the Saved filter (basic) operation that has resulted in the More fields no longer being saved as part of the save filter feature
Hi @Nicole Downes ,
Maybe I misunderstand, but really filter saved in DB as JQL string e.g. 'assignee in (currentUser()) AND status not in (Closed, Confirmed)'. You can see it in advanced mode.
If You catch that filter was changed that mean someone did it. If filter was not changed but lost result for custom field I suppose some happen with custom field.
I am afraid that you have misunderstood. We run the query in Basic mode, so that we can substitute the values in the "More" fields without having to re-select the fields each time.
Now however, when you save the query, and return to it, the "More" fields are no longer showing, and they have to be re-selected.
Turns out this is a bug with one of our apps - Elements Connect (formally nFeed)
Nelly Sammak commented:
Hello Nicole Downes
Thank you for contacting the support.
Actually this is a bug that I can reproduce it and created request to track it CO-3611.
I advise you to vote for it and add watch it to be informed of any news.
I'm now going to close this ticket as the resolution is not in the scope of the Support team, but of course, feel free to reopen this ticket if needed.
Thank you for your understanding.
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