Has my Jira system email been read?

This one is a bit out there.

Jira sends out notification emails. In Outlook or similar I can request an 'email read' notification when I send a personal email. Any wild ideas how I might achieve something similar with a Jira system email?

Paul

2 answers

Well, the feature you describe is specific to Exchange, a proprietary mail server and client. It doesnt translate well into the world beyond. Similarly Gmail has a service for business users, but this is visible only in the gmail UI, again, tight dependency between service provider and mail interface.

I doubt very much any generic solution will ever exist to do this as there is not standard the clients can conform to to indicate they have actually read the message.

You can always use 3rd party email tracking services. Lots out there. Have a look at ContactMonkey and Boomerang. They offer free email tracking for Outlook & Gmail. ContactMonkey is more stealthy whereas Boomerang is more like a traditional read receipt.

Hope that helps!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,110 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot