I have a user that is not able to access JIRA issues. He used to be able to and, when sent a URL to an issue, he gets the following screen and is never taken to the issue. He also cannot locate the issue through search. However, he is able to login to JIRA and access other issues. His permissions are correct. I have a user that is setup exactly as this user that can access the issue.
Is this what is shown to the user? Does it happen in all browsers or just IE? See:
If this has nothing to do with browsers, can you see if the user has permission to see the issue or if there is any Security Level on that issue?
His permissions are correct and align with the project permission scheme and we don't use the security levels. The user I tested with has the same licenses and groups and could access the issue in any browser.
He is an IE user. I'll check with him regarding compatibility mode once I can discuss with him; he's on travel right now. Thanks for the links!
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs