Has anyone had a user that experiences this issue and not able to access an issue?

I have a user that is not able to access JIRA issues. He used to be able to and, when sent a URL to an issue, he gets the following screen and is never taken to the issue. He also cannot locate the issue through search. However, he is able to login to JIRA and access other issues. His permissions are correct. I have a user that is setup exactly as this user that can access the issue.

1 answer

1 accepted

Accepted Answer
0 votes

Karie,

Is this what is shown to the user? Does it happen in all browsers or just IE? See:

If this has nothing to do with browsers, can you see if the user has permission to see the issue or if there is any Security Level on that issue?

His permissions are correct and align with the project permission scheme and we don't use the security levels. The user I tested with has the same licenses and groups and could access the issue in any browser.

He is an IE user. I'll check with him regarding compatibility mode once I can discuss with him; he's on travel right now. Thanks for the links!

The problem turned out that they had compatibility mode turned on; once turned off, it worked. Thanks!

I'm glad to hear that! :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

23,826 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you