Has any functionality changed in 5.1 that would prevent us from moving a task to a sub-task of another task?

[Thomas Pavlic]

We believe that in the prior release, we had the ability to convert a task to a sub-task and the application would prompt you for the parent task. I have had users report that they can't do this.

[Nic Brough -Adaptavist- · Accepted solution]

Nope, it's all still there in 5.1

When your users say "they can't", could you get them to expand on what they're seeing? Do they have the option at all? Or does it fail part way through?

[Thomas Pavlic]

When they select the option to move the task to a sub-task, the issue type of sub-task is not an option even though the sub-task is part of the Default Issue type scheme defined to this particular project.

[Nic Brough -Adaptavist-]

Hmm, ok. Bit of a long shot, but do the sub-tasks all have the same workflow and fields defined?

[Thomas Pavlic]

The sub-task actually has fewer fields required than the sub-task.

[Natalie Hobson]

Are they trying to move the issue, or are they using the "Create to Sub-Task" function?

[Natalie Hobson]

They need to use the "Convert to Sub-Task" function, not move function.

[Thomas Pavlic]

They are trying to move a task under the same project to a sub-task under a task within the same project.

[Thomas Pavlic]

We do not see a function on the menu to convert a task to a sub-task on release 5.1

[Natalie Hobson]

As Nic says, do you have sub-tasks enabled:

https://confluence.atlassian.com/display/JIRA050/Configuring+Sub-tasks#ConfiguringSub-tasks-Enablingsub-tasks

If so, you should see the option to convert to sub-task in the issue:

[Natalie Hobson]

Sorry, for some reason it isn't adding my screenshot when I comment, trying to add it via answer instead.

[Nic Brough -Adaptavist-]

It's on the issue view screen, not the menu.

It will only appear if the project has sub-tasks enabled (which is pretty obvious if you think about it - no point in showing it if you can't create sub-tasks in the proejct)

[Nic Brough -Adaptavist-]

Oh, and make sure it's a top-level issue you are trying to convert to a sub-task - there's only two layers, so you won't be offered the convert option if it is already a sub-task type (you will get "change parent" in those cases, for moving it under a different top-level issue)

[Thomas Heidenreich]

Just to be sure, has the issue you want to convert subtasks by itself? Then it won't be possible to convert it to a subtask!