HTTP Status 500 - Exception occurred while rendering error

Hello! I have a Windows 2012 server running JIRA 6.2 that I am attempting to migrate to CentOS 7. I have followed the document on the JIRA migration page, including backing up the JIRA home folder on the Win2012 machine and installing JIRA and MySQL on the CentOS computer. After performing the various steps when I try to access JIRA, I get the error: HTTP Status 500 - Exception occurred while rendering template 'templates/jira/appconsistency/jiralocked.vm'. So I was wondering if I missed something and can't see it or perhaps their is more to the migration then I'm seeing. The CentOS, JIRA and MySQL versions are current as of 3/31/2015.

 

Thank you

1 answer

Hello Lamont,

Please make sure JIRA is shutdown then follow the instructions given at How do I unlock my JIRA Home directory. I would suggest doing a tail -f <jira-install>/logs/catalina.out. Then load the page. Please copy and paste the 500 error and the surrounding logging here. We can than identify the root cause and offer a resolution. If the issue is urgent be sure to log a ticket at support.atlassian.com. 

Thanks,
Ramiro Castro
Support Engineer
Atlassian

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,146 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot