HTML tags in field Description

Hello I'm working on a migration process. We need to migrated all the issues from a instance to another instance but we have a problem against the html tags in the field DESCRIPTION

1- We export all the information as a file.xml

2- There is a node named "Description", this value has html tags

3- We import the issues and the description looks like {html} description with HTML {html}

4- It look great and the browser interprete all the tags in the "Description" fiedl.

but if a usser try to edit the description he also see the html tags and he maybe delete one of them.

There is a way to make the tags invisible for the users ?

Thanks in advance


2 answers

Hi Andre,

Are you migrating those issues between instances set in different versions?

I'm asking you this because tags are not allowed on fields from JIRA 6.2.x onwards:

https://confluence.atlassian.com/display/JIRA/Fields+Allowing+Custom+HTML+or+JavaScript

https://answers.atlassian.com/questions/229743/html-tags-on-field-descriptions-not-working-on-jira-6

Could this be the cause?

Cheers!

Hi Bruna,

Thanks for the quckly answer

Here you can see the version.

Target Version -> v6.1.7#6163-sha1:94d557d

Source Version -> v5.2.4.1#846-sha1:7ae4d02

Please see the following image, at this moment we dont know how to proceed and it's critical for the company.

Hi Bruna,

Thanks for the quckly answer

Here you can see the version.

Target Version -> v6.1.7#6163-sha1:94d557d

Source Version -> v5.2.4.1#846-sha1:7ae4d02

Please see the following image, at this moment we dont know how to proceed and it's critical for the company.

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