HOw can I search for JIRA tickets that have associated Salesforce tickets

We have integrated JIRA with Salesforce and so Salesforce can create JIRA tickets. These tickets have the folllowing additonal info :

Salesforce Case: TZ-5456 something is broken in the latest release.

Salesforce Case Number: 00071789

Salesforce Priority: 3

Salesforce Status: Waiting for Enhancement

I like to be able to query all JIRA tickets that have Salesforce ticket associated with them but I seem to get nowhere. I tried to do a JQL and put in Project = myproject AND "Salesforce Priority" = 3 and no results

I tried other fields too but always no results.

Anyone can help please?

3 answers

are those info really a fields or just a bolded text in description of a ticket?

0 votes

Yeah, if it is a bolded text in the description then might want to use similar JQL as

description ~ "\"Salesforce Priority\""

THese are actual fields. I can see them in custom fields as TYPE: Remote System Reference.

@Zulfadli: description ~ "\"Salesforce Priority\"" did not work.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Jira

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,121 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you