HOw can I search for JIRA tickets that have associated Salesforce tickets

We have integrated JIRA with Salesforce and so Salesforce can create JIRA tickets. These tickets have the folllowing additonal info :

Salesforce Case: TZ-5456 something is broken in the latest release.

Salesforce Case Number: 00071789

Salesforce Priority: 3

Salesforce Status: Waiting for Enhancement

I like to be able to query all JIRA tickets that have Salesforce ticket associated with them but I seem to get nowhere. I tried to do a JQL and put in Project = myproject AND "Salesforce Priority" = 3 and no results

I tried other fields too but always no results.

Anyone can help please?

3 answers

are those info really a fields or just a bolded text in description of a ticket?

0 vote

Yeah, if it is a bolded text in the description then might want to use similar JQL as

description ~ "\"Salesforce Priority\""

THese are actual fields. I can see them in custom fields as TYPE: Remote System Reference.

@Zulfadli: description ~ "\"Salesforce Priority\"" did not work.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

197 views 2 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you