HELP- Any way to move the “Done” tickets to the “Closed requests?”

Tarun Bhola April 17, 2019

About half of the tickets in the “Open requests” show a status of “DONE,” however, they still appear in the “Open Request.”

Is there any way these tickets can be moved to closed requests?

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Thomas Schlegel
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 17, 2019

Hi @Tarun Bhola ,

an issue is closed, if a resolution is set. Make sure, you give the user the chance to set a resolution with a transition view in your workflow (or set one automatically), if you close an issue.

1 vote
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 17, 2019

I'm not sure but am assuming that "Open requests" and "Closed requests" are columns in a board? You need to ensure the Resolution is set when and issue is moved to Done.

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