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Guaranteed hosting in Australia only


For compliance reasons many of our clients need to guarantee that their data reside in Australian data centres even if this comes at a cost of reduced high availability. We understand that there are Australian data centres for the Atlassian products, however past communications with Atlassian indicated that there is a chance that they will be shifted another data centre if required to maintain availability.

With the announcement to end support for server and the remaining data centre versions costing an arm and a leg, have atlassian made it clear they will provide options to configure a guaranteed location of their cloud services?

Their FAQ does not cover this topic, but many our clients are asking this question.

This question is relevant to the full suite of products.

Jira (Softwarre and Serrvice Desk), Confluence, BitBucket, Pipelines, Trello, OpsGenie, Bamboo.

3 answers

Are there any updates on the roadmap.  We are in the same position with regards to compliance with Australian export reqs and Commonwealth Data policies.   
Not being able to prove Australian data residency will be a deal breaker.  

RJ Gazarek Atlassian Team Jun 27, 2021

Hi Anthony!  We are working hard towards the Sydney, Australia data residency offering, it looks like it will be landing towards the end of Q3 (September) of this year.  I'll be updating the roadmap with that more specific month soon:

Hi @RJ GazarekIs this still on track for September?

Like Ash Scar likes this
Ash Scar I'm New Here Sep 16, 2021

Hi @RJ Gazarek - is there an ETA, as our company is in the same situation as Anthony.

RJ Gazarek Atlassian Team Sep 27, 2021

Hi @Will Potter  and @Ash Scar !

Sorry for the delay in response.  We are on track right now for about the middle of October, we're mostly ready, we just need a couple of more weeks to wrap up some final loose ends.  I'll be writing up an announcement when we're live :) 

0 votes
Kesha Thill Atlassian Team Mar 08, 2021

Hi @James Rickards (Deloitte) to follow up on @Daniel Eads 's comment, we recently announced that data residency will be included in our Standard and Premium cloud plans later this year, in addition to our Enterprise plan, giving you the option to specify where your data is hosted. Australia has been added to the roadmap to be available later this year.

To learn more and sign up for updates, visit our page here. You can also view our documentation to learn more about how it works and what data is covered.

To see what else we're working (like additional geographies and functionality) related to data residency, visit our cloud roadmap here

0 votes
Daniel Eads Atlassian Team Oct 28, 2020

Hello Richard,

Our product roadmap addresses some locales we are evaluating for data residency:

  • Australia
  • Japan
  • United Kingdom
  • Canada
  • India

On the roadmap you'll see estimated timeframes and additional notes around data residency and other features related to data management. I hope this helps clarify things!

Daniel | Atlassian Support

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