Group support tickets using emails

[John D O_Connor]

Hi all, 

I need to Group and report on tickets emailed to support desk. An example would be user 

1@jira.com, 2@jira.com and 3@jira.com all work in accounts so the would be group into accounts. 

Many thanks 
John D 

[Brant Schroeder · Accepted solution]

@John D O_Connor You can create filters using JQL for each group and then add that to a dashboard to display the information you need to report on.  You would just do something like reporter in (""1@jira.com", "2@jira.com", "3@jira.com") in your JQL and add project or other criteria you would like to filter on.  Once you have your filter in place you can save it and create your dashboard.  

Here is some helpful information:

• https://support.atlassian.com/jira-software-cloud/docs/save-your-search-as-a-filter/ 
• https://support.atlassian.com/jira-software-cloud/docs/create-and-edit-dashboards/ 

[John D O_Connor]

Thanks for you response and I reckon that will do it.