Group Viewers, but they can still comment...


I'd like to have all my users as a viewer for Project Servicedesk, so they can see what happens to their issue. I've created a Test-user and added him to the Group Viewers. In the Permission Scheme of Project Servicedesk I have added them tot the permission "Browse Project".

When I logged in it worked, but I also could add a comment to an issue. I don't want that. Where and how do I set this up?

Thank you!

2 answers

1 accepted

As I said, I ONLY added Browse Project....

But you did get me thinking: in the Create Comment-Permission, I had set there the group JIRA-users and probably that's it.

Hi Vera,

You should remove that group of users from the Create Comment permission in your permission scheme.

Best regards,


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,852 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot