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We are using Jira to record issues within our business for vehicle mileages issues, our Branches report their issues to us using Jira and we can investigate and liaise with third parties on their behalf.

We are looking to move the only business over to this, but would like to provide our Regional/Area Managers with a way to review all the tickets raised by the locations under their remit.  Is there a way to do this in Jira, I'm new to it myself and my colleague who helped me set it up has now left the business and nobody else really knows the in's and out's of it.

Ideally what I'd like is a dashboard that could be tailored so that we can create one but when it is viewed by the Regional Manager it would be specific to them without having to have Admin rights to view all the tickets.

1 answer

0 votes
Mark Segall Community Leader Dec 16, 2021

Hi Stephanie,

There's some intricate work that can be done with a bit more Jira experience, but I would recommend the following as the simplest approach:

  1. Create filters for each region (you can create one and then copy and adjust for each subsequent region). 
  2. Create a regional dashboard (again you can create one then copy and adjust) leveraging the respective filter created in step 1.

Happy holidays

Thank you that really helped and gave me the results I was looking for.

Happy Holidays :)

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