Group Bulk Edit error when deleting a user added from import


We have loaded a bunch of issues into a project from a csv file, and one of the columns in the csv file contained multiple user ids separated by a comma (eg: aaa,bbb,ccc) and we mapped that column to a custom field in the project that is a 'User Picker (multiple users)' type of field.   This works great in the project – you can go into an issue and see the multiple users in the custom field, and their full names are displayed. 

The problem is that the entire string from the csv column 'aaa,bbb,ccc' was added as a single user to the group jira-users.  This artificially increases our user count in JIRA and we've hit our license max of users.  Also, if I try to delete these users from the jira-users group, I get an error "The group 'aaa,bbb,jira-users' is not a valid group."  Weirdly the error message substitutes the last user's initials in that string with 'jira-users' instead – this happens for all the 'extra' users in the jira-users group that have a comma in them.

Does anyone know how I can remove these users from the jira-users group?

Also, is there a way I can tell JIRA to not add users from that column in the csv to the jira-users group?

Thank you.

1 answer

1 accepted


I got the answer from JIRA technical help.

All I did was delete the users from JIRA, rather than trying to remove them from the group jira-users.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

58 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you