IMAP without SSL when adding the user's email

[Andrey Chikishev]

Greetings! Can you let us know if you have the possibility to set up the sending method using regular IMAP without SSL when adding the user's email? Thank you!

[Angélica Luz]

Hi Andrey,

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Feel free to add the resolution here once the ticket is resolved to help other customers that may face the same issue.

Regards,
Angélica