• Community
  • Products
  • Jira
  • Questions
  • Greenhopper has an invalid (expired) trial license; we have a new 10-user license, but I can't find any way to install it.

Greenhopper has an invalid (expired) trial license; we have a new 10-user license, but I can't find any way to install it.

I have tried disable/enable greenhopper, uninstall/install greenhopper, manually install greenhopper jar, etc.

I think this is a known bug, but the only note I saw said something about getting help from Atlassian support to fix this, but no details.

1 answer

This widget could not be displayed.

David,

Depending on the version of JIRA/GreenHopper and Universal Plugin Manager that you are using, there are two different ways of upgrading the GreenHopper's license.

  • The first one is through the UPM, you need to access the "Manage My Plugins" panel (Administration » Plugins » Plugins), click on GreenHopper to expand the options. There you should see a License Key option, and clicking on the pencil icon next to it will allow you to update the license.
  • The second option is for older versions of GreenHopper, and in this case you'll need to go to GreenHopper's administration section (Administration » Plugins » GreenHopper), click the License Details tab on the left, and update the license key there.

By following either the steps above you should be able to update the license.

Cheers,
Matheus Fernandes

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

143 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you