Greenhopper does not honor date format set in Jira

Am I missing something? I have the date/time formats set as desired in the 'look and feel' section under 'user interface' in JIRA to display the date like this (MMM dd, yyyy). But, in Greenhopper (under Report >> Burn Down Report, for instance), it displays the date in dd/mm/yyyy format.

I see in the docs this page that provides a configuration value for the date/time formats as well. However, as a Jira Sys Admin, I don't see this page anywhere. I know the organization/layout was changed recently for the admin pages, but I still can't find it. Is it deprecated? And even if I do locate it, is this value what GH uses?


2 answers

1 accepted


If you're using OnDemand, you don't have access to the Advanced Configuration settings as these are restricted to the sysadmin role and that is a reserved for Atlassian Support in OnDemand instances. Greenhopper is using it's own date format that does not respect those set in JIRA configuration, and there is a related bug report. If you check out that bug you can watch it to stay up to date on the progress as well as vote/comment on it (you just have to create an account at if you have not already).



0 vote
Renjith Pillai Community Champion Feb 04, 2013

Can you check if changing the format in the Advanced configuration in JIRA helps?

EDIT: Ah no, you are on OnDemand.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,313 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot