GreenHopper is currently unavailable. This might be because an upgrade task has failed to run or has not not yet completed.

[Ultra]

We can't use the latest Greenhopper with JIRA 5.2 and the latest UPM -- we get the following :

2013-01-03 17:42:44,751 http-bio-8443-exec-43 ERROR rizwank 1062x6069x1 injqeg 172.16.200.52 /sr/jira.issueviews:searchrequest-xml/temp/SearchRequest.xml [com.atlassian.velocity.DefaultVelocityManager] MethodInvocationException occurred getting message body from Velocity: com.atlassian.greenhopper.service.rank.RankException: Rank index was requested before the plugin was upgraded fully

com.atlassian.greenhopper.service.rank.RankException: Rank index was requested before the plugin was upgraded fully

        at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl$RankIndexSupplier.get(RankIndexServiceImpl.java:397)

        at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl$RankIndexSupplier.get(RankIndexServiceImpl.java:377)

        at com.google.common.base.Suppliers$MemoizingSupplier.get(Suppliers.java:109)

        at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl.getIndex(RankIndexServiceImpl.java:374)

        at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl.fetchCreate(RankIndexServiceImpl.java:340)

        at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl.getIssuePosition(RankIndexServiceImpl.java:72)

        at com.atlassian.greenhopper.customfield.rank.RankCFType.getValueFromIssue(RankCFType.java:33)

        at com.atlassian.jira.issue.fields.CustomFieldImpl.getValue(CustomFieldImpl.java:384)

        at com.atlassian.jira.issue.fields.CustomFieldImpl.hasValue(CustomFieldImpl.java:1263)

        at sun.reflect.GeneratedMethodAccessor398.invoke(Unknown Source)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

        at java.lang.reflect.Method.invoke(Unknown Source)

        at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:381)

        at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:370)

        at com.atlassian.velocity.htmlsafe.introspection.UnboxingMethod.invoke(UnboxingMethod.java:30)

        at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:270)

        at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262)

        at org.apache.velocity.runtime.parser.node.ASTReference.evaluate(ASTReference.java:470)

        at org.apache.velocity.runtime.parser.node.ASTExpression.evaluate(ASTExpression.java:62)

        at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:85)

        at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72)

        at org.apache.velocity.runtime.directive.Foreach.performIteration(Foreach.java:393)

        at org.apache.velocity.runtime.directive.Foreach.render(Foreach.java:316)

        at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:175)

        at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72)

        at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:87)

        at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:336)

        at org.apache.velocity.Template.merge(Template.java:328)

        at org.apache.velocity.Template.merge(Template.java:235)

        at org.apache.velocity.app.VelocityEngine.mergeTemplate(VelocityEngine.java:381)

        at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:67)

        at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.asHtml(DefaultVelocityTemplatingEngine.java:104)

        at com.atlassian.jira.plugin.AbstractJiraModuleDescriptor.getHtml(AbstractJiraModuleDescriptor.java:112)

        at com.atlassian.jira.issue.views.IssueXMLView.getBody(IssueXMLView.java:193)

        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

        at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)

        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74) 

        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) 

        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

        at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)

        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

        at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)

        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

        at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:74)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

        at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:225)

        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)

        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)

        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)

        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)

        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)

        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)

        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)

        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1001)

        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585)

        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)

        at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

        at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

        at java.lang.Thread.run(Unknown Source)

[Teck-En · Accepted solution]

Hi Ultra,

I assume you just upgraded your greenhopper. A full logs may be required to see what actually going as the installation of greenhopper may be unsucessful. It would best to create a support request to Atlassian at:

https://support.atlassian.com

In the support request, provide the logs and the details of upgrade on greenhopper.

[JohnA]

A number of customers are reporting that this issue is occurring because of database permissions, as described in the following thread, so please check that the JIRA user has full permissions over the database as this has fixed the problem for a number of customers: https://answers.atlassian.com/questions/83850/greenhopper-is-currently-unavailable-this-might-be-because-an-upgrade-task-has-failed-to-run-or-has-not-not-yet-completed

[Den Bozhok]

have the same problem. just upgraded greenhopper. and now I`m unable to use it