GreenHopper Field becomes required in Fieldconfigurations after JIRA restart


I'm currently setting up a new project in a JIRA environment where also GreenHopper is in use. I set up four field configurations for four new issue types. Now everytime JIRA gets restartet I see that the GreenHopper customfield Epic Name becomes required in those field configurations.

Since we also use exocet-lite for creating linked issues in postfunctions, this is painful due to the fact that creation of those linked issues now fails due to a non mapped required field (Epic Name).

Has anyone an idea why this field becomes required after JIRA restart and what we can do to stop this.

Thanks, Udo

3 answers

1 accepted

That is expected since the field is a Greenhopper managed field. On restart, it is detected that the field has been modified and it gets re-configured.

Thanks Pelle,

that was the part that I didn't understand.

Hi Justin,

we already unlocked the field in order to set it optional. But after JIRA restart it becomes required again (still unlocked).

Did you unlock the field via the normal field configuration or did you go into the backend database like that article recommends?

It was unlooked via SQL as described in the article, since you can not do it in the field configuration.

Interesting. Thanks for the details. I actually had the same problem, but haven't restarted JIRA since it got fixed.

hmm, you answered my question with my own question?

I updated the link. copy-pasta fail :)

Thanks Pelle,

We had initially the problem that Epic Name was required and locked in the field configurations, yes. We unlocked the field as described. The difference is in our case Epic Name was only in context of issue type Epic.

The question is, if we lock Epic Name again (this is what we have not done) will it remain optional in the field configuration after a JIRA restart?

We set the field to optional in field configurations, locked the field again (as described in KB-article), restarted JIRA and the Field is required again. So that wasn't the solution.

Udo, I must have misunderstood your initial description here. I thought the problem was related to the Epic Name field being required for issue types other than Epic.

It sounds like you are interested in making the Epic Name field as optional. If that is the case, I'm afraid that isn't possible, since it is a Greenhopper managed field. You can read more about that here as well:

Hi Pelle,

We managed to unlock and to set the field optional (as described here). However after every Jira restart the field becomes required again. We also tried to lock the field again after we set it to optional, but same result after restart.

This is what I don't understand.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,798 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot