Granting permissions to issues based on a custom user field

I am trying to find the best way to handle a permission issue with our new JIRA system.

We have a Sales Team and Sales Engineering Team which need visibility of all tickets for their customers.  Based on the customer selected an individual from these teams has their value set in two custom user field.

Sales Rep and Support Rep

What I would like to be able to do is grant permission for them to view the issue via the customer portal and be able to see the ticket details and make comments.

I am just unsure what the cleanest way is to manage this.  Issue Security seems like a possible method but seems like it would require quite a bit of work.   Any suggestions would be appreciated.

1 answer

0 vote
Alexey Matveev Community Champion Oct 31, 2017

Hello, 

You can create a user custom field and then grant it browse projects permission in the permission scheme for the project. User custom fields also can be used in permission schemes. Kindly read more about permission schemes here:

https://confluence.atlassian.com/adminjiraserver073/managing-project-permissions-861253293.html

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

700 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you