I have added test user Greg Ohio to the Ohio-users group.
I have gone into the Ohio project and added Ohio-users to the Service Desk Customers role.
Greg Ohio logs in and still gets...
> Well this is awkward.
> You need to be invited to a project to start working in JIRA Service Desk. Ask the person who created your account to add you to a project.
What am I missing?
Customers don't get project level access, they only get to use the portal - does that work ok for Greg?
If you want him to have project access, rather than portal, you'll need to add the account as a project user, not just a customer.
Ok, great, he's now a full JIRA user too, so he has two ways to raise issues. As a customer, he can use the Service Desk portal.
As a JIRA user, you'll need to make sure he has "create issue" access in the project - check the permission scheme for that.
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