Grant permissions or access by group

I have added test user Greg Ohio to the Ohio-users group.

I have gone into the Ohio project and added Ohio-users to the Service Desk Customers role.

Greg Ohio logs in and still gets...

> Well this is awkward.

> You need to be invited to a project to start working in JIRA Service Desk. Ask the person who created your account to add you to a project.

 What am I missing?

1 answer

0 vote

Customers don't get project level access, they only get to use the portal - does that work ok for Greg?

If you want him to have project access, rather than portal, you'll need to add the account as a project user, not just a customer.

Answer, part 1: added Ohio-users to Application Access @ secure/admin/ApplicationAccess.jspa
This get Greg Ohio logged in successfully, but only to the vanilla System Dashboard.

Next step is to get new Ohio user Greg Ohio to be able to open a ticket.

Ok, great, he's now a full JIRA user too, so he has two ways to raise issues.  As a customer, he can use the Service Desk portal.

As a JIRA user, you'll need to make sure he has "create issue" access in the project - check the permission scheme for that.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 7 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

25 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you