Right, localhost :)
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Neither of that. The user might not have "JIRA Users" global permission.
Please check the global permissions and make sure the user is a member of the group that has the "JIRA Users" permission. See https://confluence.atlassian.com/display/JIRA/Managing+Global+Permissions for more details.
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It is amazing how people always rally up to downvote when they don't usually have the same enthusiasm to up vote something :)
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where you have installed jira? i mean on your machine or any server?
whether he is able to access login page?
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