Google Manual Sync / Button disappeared

Previously we could sync our users with Google manually. Somehow the button has disappeared and we're not able to manual sync users anymore. We use the on demand version.

Are others experiencing the same problem or are we missing something here?

3 answers

1 accepted

Guys you should be aware of the new changes in for GApps and OnDemand integration. Now the synce is done automatically once the user is logged-in, you can refer here for more infromation:

https://confluence.atlassian.com/display/AOD/Changes+to+your+Google+Apps+User+Synchronisation+FAQ

Yes, this is exactly the information I was refering to. However, it states:

Administrators no longer have to manually sync users or configure the automated synchronisation.

It does not say the feature is removed alltogether in case you want to speed up the process and pull changed from Google Apps to OnDemand.

Thanks, that indeed was the newsletter I was searching for.

This schange is a retrograde step - a process that used to take a minute to set up a google apps user in jira now takes 30.

I think the newsletter has mentioned something about changing the process, the new user can just login to Jira and an account will be created the first time the user logs in.

Same here, I remember there has been an update from Atlassian about Google Apps integration, mostly to do with removing accounts, but couln't find it any more. I am fairly certain that newsletter did not specifically mention removing the manual syncornization option though.

Hi Piotr, you're right. I think the complete connection with Google ain't working anymore because the users are not synchronized automatically either.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

26,151 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you