Google Authentication not working after 6.5 to 7.0 upgrade

I'm using JIRA On Demand with Atlassian Cloud.

My users authenticate with Google Apps. Since early today, anyone who has logged out can no longer login. They get an authentication error from the login console.

I can see from the version history on my instance that the JIRA version was upgraded from V6.5 to V7.0 during yesterday.

Does anyone have any more info on this? Have opened support ticket but no response as yet.

2 answers

0 vote
Timothy Chin Community Champion Aug 18, 2015

If there is no response, escalate it. Highest priority.

Escalated well over an hour ago, still no response.

0 vote

If anyone Else Hits this error:


Google apps and JIRA authentication are housed separately, and from time to time updates or renewals to the google API will disable the connection and need to be renewed, so if the Google Apps connection stops working for any reason you can log into JIRA directly with username and password from the Login portal.

Screen Shot 2015-08-18 at 6.52.54 PM.png

A Site Admin can log in to the google apps administration section: https://<BASE_URL>


Disconnect and re-connect to google to re-establish the connection and refresh the google Api association

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

561 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you