Global Automation - SLA Threshold breached

Willian Pereira Da Cruz Lemos October 10, 2024

Hi everyone,

i created a rule in jira, for the issues, that the SLA Threshold breached will breach in the next 1 day and priotity issue is low and issue type equal incident to do this validation in JQL code 

(project in (10039,10029)) AND ("SLA resolução (SUP)" <= remaining("23H 57m") AND status not in ("Aguardando validação do cliente","Resolvido") AND type = Incidente)

In theory, for issues returned, an email should be sent. because i created one action the send e-mail how can i see below:

slajira.png

 

Fyi - i created it for each because there will other scenarios

I don't know why, but the email was not sent.

Could someone help me?

 

 

 

 

1 answer

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Anandhi Arumugam _Cprime_
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October 11, 2024

Hi @Willian Pereira Da Cruz Lemos 

Do you see any errors in the Audit log? Is there an issue where you expected the email to be sent but didn't? Please check what the Audit logs within the Automation Rule says.

Willian Pereira Da Cruz Lemos October 11, 2024

Hi @Anandhi Arumugam _Cprime_ ,

see below:
JIRASLA.png

Anandhi Arumugam _Cprime_
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October 14, 2024

So this is something to do with the JQL query. Can you validate the JQL? See if TDS-62494 shows up when you put this JQL query in the Issue search?

Willian Pereira Da Cruz Lemos October 14, 2024

yes, it appears

Anandhi Arumugam
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October 14, 2024

Who is the rule actor? If it is a specific user, is there required permissions on TDS and the other project in the JQL query? If this is satisfied, then please use Log action to log what project and status and SLAs?

Is the SLA for TDS-62494 not breached? 

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