Gliffy Plugin for JIRA not working

Greetings,

Installed the Gliffy plugin (com.gliffy.integration.jira) version 4.3 today as a trial onto a licensed instance of JIRA 6.3.1 running locally (standalone). The plugin indicates that all is well with the installation and the license, however we cannot create any kind of diagram in a JIRA issue. 

Within the JIRA issue, the option to 'Add Gliffy Diagram' is present, and the initial screen to select the diagram type is presented, however (regardless of the selection), after selecting 'create', the next screen/page is completely gray. The top blue bar is visible though its links are useless, and the area where the diagram would be created is completely blank. Nothing to do or select, etc.

We have:

(1) restarted JIRA

(2) re-installed the Gliffy plugin

No improvement.

Any advice?

Any logs? (no information in catalina.out other than:

[atlassian.plugin.manager.PluginEnabler] Plugin 'com.gliffy.integration.jira' is now ENABLED

Browser: Chrome Version 40.0.2214.115 m on Win 7

Thanks for your assistance. 

1 answer

Working directly with support.gliffy.com on this...

Will try to update here once I have something.

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