Gliffy Plugin for JIRA not working

Greetings,

Installed the Gliffy plugin (com.gliffy.integration.jira) version 4.3 today as a trial onto a licensed instance of JIRA 6.3.1 running locally (standalone). The plugin indicates that all is well with the installation and the license, however we cannot create any kind of diagram in a JIRA issue. 

Within the JIRA issue, the option to 'Add Gliffy Diagram' is present, and the initial screen to select the diagram type is presented, however (regardless of the selection), after selecting 'create', the next screen/page is completely gray. The top blue bar is visible though its links are useless, and the area where the diagram would be created is completely blank. Nothing to do or select, etc.

We have:

(1) restarted JIRA

(2) re-installed the Gliffy plugin

No improvement.

Any advice?

Any logs? (no information in catalina.out other than:

[atlassian.plugin.manager.PluginEnabler] Plugin 'com.gliffy.integration.jira' is now ENABLED

Browser: Chrome Version 40.0.2214.115 m on Win 7

Thanks for your assistance. 

1 answer

Working directly with support.gliffy.com on this...

Will try to update here once I have something.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,338 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot