Giving customer access to Internal tickets

This question is in reference to Atlassian Documentation: Configuring the customer portal

How can i give a customer on a portal access to view tickets that we raise internally?  We have a customer on a portal but they can not see tickets that we raise internally and they can't see the ticket references for any of the tickets...even the ones they create?

2 answers


I see that you are using JIRA Service Desk for processing customers' requests. As an alternative to this solution, you can try Customer Case add-on for JIRA Cloud. With this extension you'll get a customer portal on the basis of your JIRA instance. Your portal may host private and shared feedback forums. So you can create a forum with restricted access for your team and here manage all their feedback. At any moment you can open it for shared access, so your customers will be able to view and vote for features. 

I had the same problem. All requests created internally via "Create" and selecting the right reporter were not visible to the customer. 

My solution is to use the function "Raise a request" and then choose the customer in the field "Raise this request on behalf of". 


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Thursday in Jira

Updates to give you visibility into what's coming in Jira Server and Data Center

Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...

480 views 1 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you