Using Github with JIRA Software 7.1.10 I'm currently observing the following problem: the Github account as well as the epositories are correctly linked and branches or commits are correctly shown in the development tools section within the issue view.
However, pull requests won't show up, even after full synching the corresponding repositories or even de- and reactivating them. There's no hint within the logs that would point at a problem regarding the DVCS connector. Anyone else experienced a behaviour like that?
I spent an hour on the phone with GitLab support yesterday. I know your issue is with GitHub, but GitLab uses the DVCS connector as GitHub so hopefully this helps you as well. Apparently it is a known issue and they have a planned fix for GitLab Enterprise, currently slotted for 11.9.
Here's the link to the issue: https://gitlab.com/gitlab-org/gitlab-ee/issues/8659
Hopefully they are looking at a similar fix for GitHub for you as well.
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