Getting weird pop-up on tickets

Nikhil S Mhatre
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October 7, 2024

Getting weird pop-up, randomly on many tickets screeScreenshot 2024-10-07 at 6.06.11 PM.png

2 answers

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2 votes
Answer accepted
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 7, 2024

Hi @Nikhil S Mhatre

 

Welcome to the community :)

We had an ongoing incident that occurred with customers using Brave or chrome/firefox browsers.

please find details here: https://jira-software.status.atlassian.com/incidents/9kvjw6snfqrw

A suggestion workaround for *Bravo Browser* users is:

# Disable the Brave shield.

# Access Jira and accept cookies.

# Re-enable the Brave shield.

If you're experiencing this problem in a *different browser,* a helpful step:

Check if is there any ad blocker extension, like Ad Block or Ghostery

# Disable the Extension

# Clear cookies and cache

If you are still facing issues please reach out to support : https://support.atlassian.com/

Thank you,

Prachi

0 votes
Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 7, 2024

Hi @Nikhil S Mhatre  welcome to the community! 

It seems like issue with atlassian end. But you can try below options:

1- use another browser and check. 

2- clear Brower cache. 

3- raise a ticket with atlassian on the below link. 

https://support.atlassian.com/

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