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Getting value of a custom field into custom email template

I have created a Post Function which sends a custom email on transition of a workflow state. The email format is of type HTML and hence am sending the details using HTML tags.

If I want to include the system fields I use - <td>${}</td> and the value of Priority fields gets fetched and displayed into my email template. But when I use the same(for eg., <td>${issue.priority.tool}</td> as tool is a custom field) to get the value of a custom field it doesn't work.

I referred - and tried - <td>${issue.getCustomFieldValue("customfield_10401")}</td> I get the following error -

ERROR [workflow.ScriptWorkflowFunction]: Script function failed on issue: TEST-117, 
actionId: 11, file: null
No signature of method: com.atlassian.jira.issue.IssueImpl.getCustomFieldValue() 
is applicable for argument types: (java.lang.String) values: [customfield_10401]
Possible solutions: getCustomFieldValue(com.atlassian.jira.issue.fields.CustomField), 
setCustomFieldValue(com.atlassian.jira.issue.fields.CustomField, java.lang.Object)


Please help. Thanks.


1 answer

1 accepted

1 vote
Answer accepted

Hi Arpan,

try in the email body

def cf = com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("TextFieldA")
def cfValue = issue.getCustomFieldValue(cf)

Also which version of ScriptRunner you use ?

regards, Thanos

Wonderful. This works. I am really not sure which version I am using. I am new to this. I am just using web based editor to edit the email templates using HTML format. Also, can you help in - how I can find previous workflow state and provide it into an email template? I just want to tell user that the workflow state has been changed from-to.


JamieA Rising Star Feb 03, 2017

transientVars is available to you, so you can get that information using

Rather than writing in the template you can inject in some extra variables:


I am getting the custom field values is null in the email template which is triggered from workflow post function however in preview it shows the values appearing, any suggestion?

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