Getting this error message "Dont have permission to transition this issues"

Vineet Kotian - admin April 11, 2024

I am getting this error message when I specifically trying to transition issues from "In Review" to " Deferred" or "In Progress".

I am able to transition issues from "To Do" to "In Review" and from "in Review" to " Abandoned".

Not sure why I am encountering permission issues , may be something to do with the validations. I have provided screenshots of the error message, workflow and the validations in place for the problematic transitions.

Request for some guidance here.
Transition - In Progress.pngTransition - Deferred.pngWorkflow.pngerror message.png 

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Dexter de Vera
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April 11, 2024

Hi @Vineet Kotian - admin ,

Welcome to the Atlassian Community!

Are all the fields indicated in your condition have no duplicate fields?

example- go to custom field then search for "Severity"

if it has duplicate field. Maybe you use the different field (duplicate) in condition.

Vineet Kotian - admin April 11, 2024

Request Type was the culprit. I renamed the field to not cause any confusion in future. Thanks for your quick response.

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Calvin
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April 11, 2024

Do you have any properties in the status/transition, like "jira.permission.edit.user" or similar? And I'm guessing you have access in your project permissions?

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