Getting pop up authentication as username and password is required through as user login

Hi ,

we are facing problem in jira through user login.Once we login to jira as user account we are getting authetication required pop up as username and password is required.could please let me know why this pop is coming in mozilla?

2 answers

Hi Kanthu,

Did your organization using any IIS or Apache which had set some authentication requirements? Perhaps a similar documentation like this one would help:

Hi Tecken,

we are using IIs which has configured for our JIRA application.

Then has your IIS been configured to ask for some form of authentication?

Kanthu, check if the JIRA virtual directory in IIS has been chose to use Basic Access Authentication or Integrated Windows authentication under Authenticated access section? Try uncheck both of the option as instructed by the KB article above.

Hi All,

I am facing this problem in all broswers.can any one update asap.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,253 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot